Clearanswer to open new office in Middlesbrough town centre

Clearanswer to open new office in Middlesbrough town centre



Clearanswer will open its third office in the town, creating 120 new customer service and sales jobs.

The company, which currently employs more than 1,000 people in its Hull and Leeds offices, has acquired 5,000 sq ft of office space in the 16/26 Albert Road building.

The new location is expected to open by the end of March.

Jomast is currently refitting the space into a modern, fully refurbished contact centre designed to offer employees a ‘high-quality working environment’ with ‘state-of-the-art’ facilities.

Clearanswer says the the expansion represents a significant milestone in the firms ‘ambitious growth strategy’.

The rapidly growing company is dedicated to providing ‘exceptional customer service and sales support’ to some of the UK’s largest and most recognisable brands.

Middlesbrough has been chosen as the new location due to its strong workforce and similarities to Hull, where the company’s largest site is situated.

The town’s demographic profile makes it an ideal setting for a successful contact centre, and this investment is expected to greatly benefit the local economy by attracting more people to the area, supporting local businesses, and enhancing the job market.

Steve Dunk, co-owner of Clearanswer, said: “Middlesbrough presents an exciting opportunity for us.

“We are not just opening an office; we are also committed to long-term growth in the region and look forward to becoming an integral part of the local business community.

“The area’s talented workforce and strong community values align perfectly with our company culture.”

Clearanswer is currently recruiting for customer service and sales roles at its Middlesbrough location.

These positions provide ‘excellent career development opportunities’, full training, and the chance to work with a company known for its supportive and friendly workplace culture.

The roles offer competitive salaries, performance-related bonuses, and a comprehensive benefits package.

Applications are now open, and the first training cohort is scheduled to begin in early April 2025.

Jomast began transforming Albert Road into Albert North more than six years ago, and with the support of Middlesbrough Council, the area has significantly benefited from the regeneration.

Many of the town’s notable buildings along the road have been renovated, turning the area into a vibrant commercial district that houses numerous world-leading companies and local independents.

Mark Hill, the commercial property director at Jomast, said: “Since we started regenerating Albert Road, the response has been tremendous, and its transformation into Albert North has become a real success story.

“We are delighted to welcome another ambitious and growing business to Albert North.

“With only a few upper floors available, our focus is on attracting operators to the remaining ground-floor units.

“We recently welcomed the new cafΓ© Undergo, which joins Alkaline Kitchen, King B, Salon Twenty-One, Derma Advanced Aesthetics, and Flok, and would like to add more service operators, such as independent retailers, cafΓ©s, bars, and restaurants.”



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